Frequently Asked Questions
Garbanzo Rewards FAQs
How does the Garbanzo Rewards program work? How do I earn points?
With Garbanzo Rewards, you earn 1 point for every $1 you spend in participating Garbanzo restaurants. You can also earn points by referring others to the program. Every time you make a purchase scan the QR code in the app or the barcode on the receipt after the transaction.
How will I benefit from Garbanzo Rewards?
Garbanzo Rewards will have many benefits for our loyal customers, including:
- $1 = 1 point
- 50 points = $5 rewards
- Eligible for surprise and delight, customized and local offers
- Free birthday reward
- Flexibility in earning at register or with receipt for up to 30 days
- Ability to increase earning potential the more you visit Garbanzo
- Earn points through dollars spent, bonus point campaigns and referring friends
How do I join Garbanzo Rewards?
Download the Garbanzo Rewards application from the Apple App Store or the Google Play store or find a link to the program on eatgarbanzo.com. Follow the on-screen prompts to sign up for an account and start earning. There is a limit one Garbanzo Rewards member per device. Reminder, if you are a member of the legacy rewards program, sign up with the same email address to transfer your points to Garbanzo Rewards.
Will I need a smartphone to be part of the Garbanzo Rewards program?
Yes, at this time the Garbanzo rewards program is app based. Once you have signed up through the app the cashier can look up your phone number on the POS at the restaurant. Make sure to enter your phone number as part of your profile.
I forgot my phone during my visit. Can I still receive points?
Yes, the cashier can look up your phone number on the POS system in the restaurant if you have forgotten your phone. Please make sure you add your phone number to your profile.
Can I earn rewards when I purchase online?
Yes. If you are a Garbanzo Rewards member you earn 1 point for every $1 you spend when ordering on our website or ordering with the Garbanzo Rewards App when logging in with your account username and password. Orders placed with third party pickup and delivery services, such as DoorDash or UberEats, are not eligible for rewards with the Garbanzo App.
Will I earn points for delivery orders I place through my app?
You will earn points for first party delivery orders through the Garbanzo Rewards app. You will not earn points for third party delivery orders
Can I redeem my banked rewards/currency when I purchase online?
Yes, you may redeem rewards on the “Checkout” page in the ordering process of our website or Garbanzo App, followed by the option to pay via Credit Card or Gift Card.
Is there a limit on rewards that I can redeem in a single purchase?
The maximum amount of banked rewards you can redeem in one purchase is $25. Any remaining balance will stay in your account for future use.
What is the referral program and when do I receive points?
All Garbanzo Rewards members have a referral code they can find in their app under the ‘Referral Bonus’ in the app. When you share your code with a friend you will receive 25 bonus points after the referee makes their first loyalty visit with the app. No limit on referrals.
Can I redeem the exact amount of my bill?
Rewards can only be redeemed in $1 increments. If you would like to cover your whole bill, round up to the nearest dollar. The change left over will be put back in your account after the transaction.
Do I get credit for change?
Garbanzo Rewards will award points rounded to the nearest dollar. If you spend $9.65, you will earn 10 points.
What if my bill is less than the rewards I am redeeming? Do I get the money back?
Yes. Unredeemed rewards will go back into your account. You will not receive physical cash from the restaurant.
I forgot my Username/Password. What do I do next?
If you cannot access your account, use the “Forgot Password” link below the login fields in the app. You will receive an email to the email address you used to sign up with Garbanzo Rewards to reset your password.
Will I receive e-mails from Garbanzo after entering my e-mail address to sign up?
Yes, you’ll receive exclusive promotions, health tips, and information about what’s happening at Garbanzo. However, you can opt out at any time.
Will my name be put on a mailing list for other organizations?
No, Garbanzo does not give out or sell your information to any other person, company, or entity.